Refund policy

Return Policy

At Get Ousted With Us we offer a 30-day return policy from the date of delivery, applicable to customers in Australia, including Sydney. Returns are eligible for store credit only; refunds are not provided for change of mind or incorrect sizing.  

✅ Return Eligibility

To qualify for a return:

• Items must be returned within 30 days of delivery.

• Items must be in original condition: unworn, unwashed, with tags attached, and free from perfume or makeup residue.

• Swimwear must have the hygiene strip intact and be tried on over undergarments.

• Sale items are considered final sale and cannot be returned unless there is a manufacturing defect.   

💳 Store Credit Details

• Returns are processed as store credit, which does not expire and can be used across multiple purchases.

• The cost of return shipping is deducted from the store credit amount.  

🔄 Faulty or Incorrect Items

If you’ve received an item with a fault or an incorrect item:

• Contact Get Ousted with Us customer care team at getoustedwithus@gmail.com with photos showing the issue and the tags still attached.

• For minor faults, you may receive a replacement or store credit.

• For major defects, you are eligible for a replacement, store credit, or a refund to your original payment method.  

📦 How to Initiate a Return

• Submit your return request via Email getoustedwithus@gmail.com

• Ensure all return shipping costs are covered unless the item is faulty or incorrect.   

For further assistance or inquiries, you can reach out to to our team at getoustedwithus@gmail.com